Current study in the banking industry

Expert study shows high potential in bank personnel development

January 22, 2020 - For three out of four experts from the financial sector, the qualification of employees is of central importance for the company's success. With a correspondingly high level of commitment, almost 80% of those surveyed conduct at least one - in individual cases even up to five or more - training courses per employee per year. These are the results of the study "Personnel development and qualification in banks" by VÖB-Service GmbH and mst group GmbH. More than 100 HR managers from financial service providers were surveyed.


"The financial institutions know that there is a great need for training," says Reinhard Zschäbitz, head of department at the Academy of Finance at VÖB-Service. “And it is also clear to them that increasing the measures alone is not enough. Two out of three study participants also advocate qualitative improvements. Another 40 percent criticize the organization of the training measures. "


According to Zschäbitz, it is important to optimize and update the previous offers for the workforce. This is the only way that financial service providers can meet the growing challenges in all areas. The expert for in-house learning sees modern personnel development management as a central building block for future-oriented corporate development. The costs incurred could be reduced by systematic and efficient personnel management while professionalizing the training.


Support in organizing educational measures is very much in demand


"External help is welcome," says Max Neubauer, mst manager for marketing and sales. The professional outsourcing of personnel development often takes place as part of so-called Managed Training Services (MTS). "Only five percent of the survey participants surveyed only rely on internal trainers." This is also due to the fact that almost every third company has problems finding qualified trainers. Above all, the important and often also update-driven area of laws and regulations is difficult to fill with qualified training staff, according to the companies. But professional trainers are also missing for digitization (31 percent) and compliance or tax changes / controlling (29 percent each).


Two out of three study participants were open to outsourcing the planning and execution of training measures to qualified service providers. Above all, MTS enables a faster reaction to new developments, and more flexibility is possible in the event of a short-term increase in demand. "Another important argument for outsourcing: Higher quality with less effort frees up the HR departments to concentrate on their core business," says Neubauer.


The complete study is here ready for download. (Only available in German)



About VÖB service:


VÖB-Service GmbH, based in Bonn, was founded in 1991 and is a 100% subsidiary of the Federal Association of German Public Banks, VÖB. It is a provider of consulting services, software products and educational measures for VÖB member companies, municipalities and the entire credit and real estate industry. VÖB-Service offers are divided into the four service areas of banking software, academy, information services and advice. The core competencies include special banking and regulatory topics. With the Academy of Finance, VÖB-Service operates one of the largest banking academies in Germany, which is also an educational institution of HypZert GmbH for employed and freelance real estate appraisers.



About mst group:


The mst group GmbH with headquarters in Munich is a medium-sized company with core competencies in the areas of managed training services, e-learning and project management. The strong customer orientation and the high standard of quality (ISO certified) combined with many years of experience leads to a constant further development of the service portfolio. Highly motivated, qualified and independent teams form the basis of all services of the mst group.




Max Neubauer

mst group GmbH
Leopoldstraße 256
80807 München

Fon +49 (89) 215 427 829
Fax +49 (89) 550 514-40




Experts Study:
Personnel development and
qualification in banks